FREQUENTLY ASKED QUESTIONS
Q: Is all the Jewellery Sterling Silver?
A: YES. We only work with silver and gold and don't use any other metals when creating the jewellery.
All findings (butterfly backs/earwires/clasps etc) are marked with the 925 mark.
The silver bullion is purchased from London and Birmingham bullion dealers who also only purchase from mines which must conform to a minimum standard of ethical commitments in relation to the workers and the surrounding area.
Q: What are your postal charges?
A: 
Click Here for Delivery & FREE Gift Box Information
ALL COUNTRIES OUTSIDE OF THE UNITED KINGDOM: Your jewellery order is posted with "International Signed For"(up to £35 value) and "Airsure" (over £35 ) from the Royal Mail and therefore requires an added payment of £3.70 per order - please therefore ADD THIS PAYMENT ONLY ONCE TO YOUR ORDER VIA THE ADD TO CART BUTTON BELOW
International Signed For™
Signature required service providing extra reassurance that your item has been delivered when using Airmail or Surface Mail | Airmail or Surface Mail PLUS £3.70 |
* Tracking only available to the point of departure from the UK
Airsure provides tracking in the UK and abroad.
Terms and Conditions of Purchase:
RETURNS - please click HERE for information about the MONEY BACK GUARANTEE
Q: How long will it be before I receive my item(s)?
A: On receipt of CLEARED payment, then it will be posted within 48 working hours. The MAJORITY of items are in stock AND if you are able to pay for an item then it IS in stock. If your chosen item is not in stock then please contact to order and you will be advised of the timescales. Earrings, for example may not take any longer, but for more intricate items please allow for a longer period of up to 10 days for despatch from placing the order.
Q: How do I make payment?
A: Payment may be made by:
* CASH
* CHEQUE
(supported by a cheque guarantee card)
OR
By Adding Items to your cart, you will automatically be directed to the PayPal site for payment. You do not need to set up an account if you do not already hold one, but can make a one-off payment via Credit Card or Bank Account. These payments will require specific time to be treated as Cleared Funds by PayPal.
If you do not wish to use PayPal or wish to order an item which cannot be added to the cart system, then please contact me via telephone or the Contact Form.
Q: How does PayPal work?
A: PayPal can be used to send and receive payments online. Recipients are then notified by email that they have received a payment from you.
Q: Is PayPal free?
A: Yes. It is free to send money.
Q: Is PayPal secure?
A: Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.
(For more information: www.paypal.co.uk)
Q: How is a gift voucher redeemed?
A: Purchasers may purchase a Gift Voucher for a designated recipient, who may then redeem that Gift Voucher on purchases made with Online Silver Jewellery using PayPal. The purchaser must define the recipient at the time of purchase for Gift Vouchers delivered by email. Once purchased, Gift Vouchers delivered by email may not be transferred to a different recipient. A recipient must have a PayPal account and pay using PayPal to redeem a Gift Voucher. A commissioned item may be chosen by the recipient for the value of the gift voucher (or greater) as they do not have to choose items only avaliable on the website.
HOWEVER: IF YOU DO NOT WISH TO USE ONLINE GIFT VOUCHERS PLEASE
CONTACT
AS GIFT VOUCHERS ARE AVAILABLE FOR PURCHASE FOR ANY CHOSEN VALUE
(MINIMUM £10) WHICH MAY BE REDEEMED BY THE RECIPIENT DIRECTLY
Q: How do I care for my item of jewellery?
A: As silver items do tarnish when they are not worn regularly, an inexpensive silver polishing cloth can be purchased from any high street jeweller. Alternatively, you can dip your item in household soda powder. For every pint of very hot (not boiling) water use 1 tablespoon of soda powder. This is not recommended for an item with a gemstone.
Q: How do I tell if an item is sterling silver?
A: It is actually illegal to sell any item of silver over 7.78gms in the UK without a hallmark or a mark of fineness. The hallmark will include the mark of finess.The mark of fineness is '925' marked into the silver. This represents the UK standard of fineness and indicates that there are 925 parts silver and 75 parts copper. The copper is added to silver (alloyed) to give it strength.
The marking system also applies to gold. Most people will know that gold is 9ct or 18ct for example. 9ct gold is 375 parts gold and 18ct is 750 parts gold and quite often these are the numbers showing on the item. 18ct gold is a great deal softer than 9ct and over many years can wear out (for example 18ct gold wedding bands often wear thin having rubbed against the finger for many years). For gold the minimum weight before it is required to be marked in the UK is 1gm. Gold coins in historical coins were pure gold and because they were so soft were bitten to test if they were gold! If a silver item is under 7.78gm and is not marked, unless you are very familiar with the feel of silver, then you will not be able to tell if it actually is silver or silver plated.
If a silver item weighs under 7.78gm and is marked with the 925 mark, it is often means that it is imported and therefore it is a requirement of Customs for it to be marked in order to bring it into the UK.
Q: Will you set my own gemstone in a piece of jewellery? A: No. The properties and value of the gemstones which are used in the jewellery are a known factor to the designer, unlike a customer's own gemstone. A customer's own gemstone would therefore not be insured whilst in our silversmith's' posession.